Be prepared for snow and cold weather, the freezing temperatures can damage your home

Leave your heating on and set your thermostat to a minimum of 10 C
Get your boiler and central heating serviced
Insulate your loft, pipes and water tanks

If you are affected by a frozen/burst pipes

  • Turn off the water at the mains
  • If it has caused severe water damage, turn off the electricity supply completely and leave the property until a qualified electrician can inspect the system
  • Do not touch the electricity supply if you are standing in water
  • Catch any dripping water in buckets, if your ceiling starts to bulge pierce some small holes to allow water to drain through – preventing further damage
  • If the ceiling bulges are significant please leave the property for your own safety

Making a claim

Call us on

0345 0727147*.

The telephone lines are open

9am-5pm Mon-Fri

They will register your claim and provide you with all the help and guidance they can.

If you benefit from Home Emergency cover on your policy then your home may be protected against certain emergency situations. The Home Emergency team can be contacted 24 hours a day 7 days a week on 0345 0727149*.

We are here to support you, working together to help make those difficult times a little bit easier...