Payments from your account

Faster Payments & standing orders

Check your account terms and conditions to see if standing order is available.

What are the timescales?

• Faster Payments - They will normally reach the destination account by the end of the next day.
• Standing orders - They will normally reach the destination account by the end of the working day on which they have been sent.

On occasions, payments could take longer as they may be subject to further checks and in those circumstances timescales cannot be guaranteed.

Any charges?

There is no charge for making a Faster Payment or standing order.

There is also no charge for the failure of a standing order due to insufficient funds in an account. However if you're aware that a payment is due to be debited from your account you should make every effort to ensure that there are sufficient funds available to make the payment.

Did you know?

Payments cannot be stopped once sent. If you need to retrieve the money, you will need to contact the recipient for a refund. Please remember this when making a payment to a third party's bank account.

Direct Debits

Check your account terms and conditions to see if Direct Debit is available.

What is it?

Arrangements for payments from an account to a third party – e.g. to pay utility bills, insurance premiums or Sky subscriptions.

You'll need the details below to set one up:

What are the timescales?

A Direct Debit instruction needs to be set up before the payment is due. Regular payments usually arrive in the recipient's account on the same day they leave your account.

Any withdrawal limits?

For accounts that allow Direct Debits, there are no restrictions on withdrawals, subject to funds being available.

Any charges?

There is no charge for making a Direct Debit payment.

There is also no charge for the failure of a Direct Debit due to insufficient funds in an account. However if you're aware that a payment is due to be debited from your account you should make every effort to ensure that there are sufficient funds available to make the payment.

How do I amend a Direct Debit?

• It is not possible for the Society to amend a Direct Debit on a savings account. You must agree any changes to the date, amount or frequency with the company the payments are being paid to.
• If you have your mortgage with us and wish to amend your Direct Debit please contact us.

How do I cancel a Direct Debit on my savings account?

For accounts you access online:
Log in and send us a secure message asking for it to be cancelled

For accounts that are not accessed online:
Visit your local branch or call us.

CHAPS

What is it?

‘Same day value’ electronic payments which, when received into accounts, are treated as cleared funds. CHAPS transactions can only be actioned via the branch or agency with name ID required.

What are the timescales?

The payment usually arrives in the recipient's account the same day, provided the request is made before 12pm (midday), Monday to Friday (excluding bank holidays). Payments made after this will be received the next working day.

Any charges?

There is a charge of £23.50 for a CHAPS transaction.

Cash & cheque withdrawals

What is it?

You can make a cash withdrawal over the counter in a branch or agency, providing funds are available. You can also withdraw a cheque in a branch, agency, by phone or by posting your passbook and a signed covering letter with your instructions to Customer Services, Yorkshire Building Society, Yorkshire Drive, Bradford, BD5 8LJ. Proof of identity may be required to make withdrawals.

What are the timescales?

For cash withdrawals in a branch you can withdraw up to £1,000 on any one day or £5,000 by giving a few days notice. You can only withdraw a maximum of £5,000 in any seven day period.

For cash withdrawals in an agency you can withdraw up to £500 on any one day, and only withdraw a maximum of £1,000 in any seven day period.

The timescales for raising a cheque payment may depend on the terms of your account and whether or not we need any notice for a payment - please refer to your account terms & conditions.

Any charges?

There is no charge for a payment by cheque or making a cash withdrawal.

Can I withdraw money from my account when on holiday abroad?

• If you have a card based account you cannot use this to withdraw funds from the ATM network abroad. The cards are only valid for withdrawals in the UK.
• However, if you have an online account and access to the internet, you could transfer funds to your bank account. You can then use your debit card to pay for things whilst abroad.
• You would need to check with your debit card provider that the card is valid outside of the UK.

What do I do if I’ve sent money to the wrong account or person by mistake?

• If you know the person you’ve sent the money to, contact them and ask them to send the money back to your account.
• If you don’t know the person or account you’ve sent the money to, let us know as soon as possible.  We'll try to recover the money on your behalf.
  • Contact our Customer Services team on 0345 1200 805.  Lines are open 9am to 5pm, Mon to Fri, and 9am to 1pm Sat.
• Please bear in mind - if the money sent by mistake is no longer in the account you sent it to, we won’t be able to get it back. If it's still there, the receiving bank will contact the person that you sent it to and ask if they received it by mistake.
• Credit Payment Recovery process
  • This is the industry process to help in the recovery of payments sent by mistake using Faster Payments or Bacs.

How do I amend a standing order?

• If you are registered for online services, you can amend your standing order online. 
• You can also visit your local branch where you will need to complete a standing order form.
• You can amend the amount, payment date and the last payment date.
• You can only amend a standing order if payment is not due within the next 3 working days.

How do I cancel a standing order?

• If you are registered for online services, you can cancel your standing order online or send us a secure message.
• You can also visit your local branch or agency. Or you can call us on 0345 1200 300.
• You can only cancel a standing order if payment is not due within the next 3 working days.