EXTRA SUPPORT

Whatever support you need, we're here to help.

We'll help you get the right support for you. 

A life changing event can happen to anyone. We're here to support you. 
 
  • If you've lost a loved one, our dedicated Bereavement Team are here to help. You can call us between 9am and 5pm Monday to Friday on 0345 166 9229 (excluding bank holidays). 
  • If you're having trouble paying your mortgage, please let us know as soon as you can. For more information on how we can help, have a look at our Mortgage Payments page. 
  • If something is affecting your physical or mental wellbeing, or you'd like some extra support to manage your account, please get in touch or use our Extra Support form to let us know. Here are a few ways we can help:
    • Talk slower or louder, or more clearly
    • Help you to complete any forms
    • Allow a trusted family member to support with any transactions
See also our Vulnerable Customer Policy. (Accord Mortgage Ltd is a subsidiary of Yorkshire Building Society, The Vulnerable Customer Policy applies to all brands within the Yorkshire Building Society (YBS).)
Financial and economic abuse are a form of domestic abuse and anyone can be a victim.

It's where someone you have a relationship with restricts your financial freedom, for example, stopping you from accessing your own money, running up debts in your name, or making it harder for you to work or study. 

This doesn’t only mean a romantic partner – it could also be a family member, parent, carer or friend.

In an emergency

  • Call the National Domestic Abuse Helpline on 0808 2000 247. This is a free 24 hour service.
  • If you’re in immediate danger, call the police on 999. 
  • Remember the Silent Solution System. If you are unable to speak when the operator answers, press 55 to make them aware you are in danger and can’t speak.
  • We want to make sure you can access our services in a way that's best for you. Our Accessibility page is full of information to help you use our online services in the right way for you.
If you're worried about rising costs, you're not alone. Our Cost of Living guide has lots of information to help, from how to avoid energy scams to help with budgeting. 

We also work with a number of charities and organisations who offer free, independent advice. 
 

Is there another way we can help?


We don't believe you should have to ask for help everytime you speak to us. If there's a way we can make your life easier, submit our Extra Support form to let us know.

 

Extra Support