Contact us | Existing Customers | Accord Mortgages
Contact us
Whether you have a general enquiry, wish to make a complaint or have a suggestion to improve our services, we're here to help
Who do I contact?
Depending on your enquiry, we need to put you in touch with different teams.
Changing your mortgage deal
Borrowing more
Moving Home
A transfer of equity
9am - 1pm : Saturday
Offset mortgages
Your direct debit
Payment queries or changes to your repayment
Title deed information
Letting enquiries
9am - 1pm : Saturday
Customers with accounts beginning 10013 or 10014
8am - 6pm : Friday
9am - 2pm : Saturday
All other account numbers for enquiries relating to:
Your direct debit
Payment queries or changes to your repayment
Title deed information
Other account servicing charges and requests
9am - 1pm : Saturday
All other account numbers for enquiries relating to:
Amending the repayment type or term of your BTL mortgage
A transfer of equity
9am - 1pm : Saturday
You can find out more information on how we can help if you are having difficulty paying your mortgage on our guide page
To contact us, use the following details:
9am - 5pm : Monday to Friday
9am - 1pm : Saturday
Buy to Let Existing Customers with accounts beginning 10013 or 10014
8am - 6pm : Friday
9am - 2pm : Saturday
Write to us:
Please post cheques for valuation fees and/or supporting documentation for the attention of the relevant team, addressed to:
Accord Mortgages
Yorkshire Building Society
Yorkshire House
Yorkshire Drive
Bradford
BD5 8LJ
Postal Address for Offset Savings Accounts only:
Accord Mortgages
Customer Service Centre - Accord Savings
Yorkshire House
Bradford
BD5 8LJ
We're committed to providing an exceptional standard of service to you. If, for any reason, you are not entirely satisfied with any aspect of the service you receive, we want to hear from you so we can put it right.
Residential Mortgages only
Details of our complaints procedure are set out in the Handling Your Complaint Leaflet. If you need to make a complaint or would like to help us improve our service, please use our online complaints form >
Buy to Let Existing Customers only
If you need to make a complaint or would like to help us improve our service, please use our Buy to Let online complaints form >
Or, you can contact us in writing using the addresses below:
Account numbers beginning 10013 or 10014
Customer Services
Accord Mortgages
PO Box 869
Newport
NP20 9GY
Other account numbers
Customer Relations
Yorkshire House
Yorkshire Drive
Bradford
BD5 8JL
Details of our complaints procedure are set out in the Handling Your Complaint Leaflet. Details of the Financial Ombudsman Service are set out on their website: www.financial-ombudsman.org.uk
A copy of the Financial Ombudsman complaints leaflet will be sent along with our response to your complaint.
Complaints publication report
View our complaints publication report
Disclaimer
Your property may be repossessed if you do not keep up repayments on your mortgage.
If you have a Buy to Let property, then alternatively a receiver may be appointed (except in Scotland) to receive the rent and/or to sell the property. After sale, you will remain responsible for the payment of any mortgage shortfall debt.
Send us a secure message
If you are registered to access your account online, login to send us a secure message. Not registered?
Find out how with our online account help page.
Email us
Please complete our form if you have a general question about our products and services
If you are a broker please click here to get in touch.