Contact us for accessibility help and support | Accord
Contact us About Your accessibility Needs
We’re here to support you and your accessibility needs in the way that works for you.
How would you like to contact us?
Talk to us in a way that works for you
Call us
Our Customer Service team are here to help you. They can:
- changing how you receive correspondence from us to large print, braille or audio formats.
- add a note to your account to speak clearly to help you understand them.
- help you with your banking needs.
Message us
If you manage your account online, you can log in to your account and send us a secure message.
Using secure messages, we can include personal or account specific details in our reply that we can’t over web chat.
This includes:
- changing how you receive correspondence from us to large print, braille or audio formats.
- setting notes on your account to reflect your needs.
- working out other support to help you.
Extra support to help you talk to our team
SignLive
SignLive is a provider of online video interpreting services on demand for British Sign Language (BSL).
It’s free and you can use your own device with instant access and no need to book your interpreter ahead of time.
Download the app, register to use the SignLive service and select ‘YBS’ to start a call.
Relay UK
Relay UK helps people with hearing or speech difficulties communicate over the phone by relaying conversations between you and the person you’re calling.
Download the Relay UK app and register for their service.
It’s a free service so you only pay your normal call charges. Just type what you want say and read replies in real-time. If you prefer, Relay UK also offer a textphone you can use to make calls.