Complaints

We work hard to provide you with the best possible service.

However, if at any time you think we haven’t met your expectation please let us know. We will try to do everything we can do to put things right.

In the first instance you should contact the department that has not met the level of service you expect.

Otherwise you can contact your Business Development Manager or our Business Development advisors and they will take ownership and log your feedback. Or you can contact us as follows:

All account numbers


Customer Services
Accord Mortgages
Yorkshire House
Yorkshire Drive
Bradford
BD5 8LJ

Telephone:

Details of our complaints procedure are set out in the Handling Your Complaint Leaflet. 
Details of the Financial Ombudsman Service are set out on the Financial Ombudsman Service Website.

A copy of the Financial Ombudsman complaints leaflet will be sent along with our response to your complaint.

Complaints publication report

View our latest complaints report.

Find out more

 

Our Financial Results

 

Please choose from the following options

So we can direct you to the right part of our website, please select from the login options below:

Porting? Additional Lending? No need to log in, please click, Porting or Additional Lending  to follow the correct application steps.

NEW BUSINESS - ACCORD MSO

To create an illustration, submit a DIP, upload documents or to track an application for new customers:

ONLINE PRODUCT TRANSFERS

Switch existing Accord clients to a new deal - create an illustration, then apply and accept a product transfer online: