Clients Annual Statements | Accord Mortgages
Your CLIENT's Annual Mortgage Statement
Frequently asked questions
Why has my client’s overall mortgage balance gone up?
There are a few reasons why your client’s mortgage balance could have gone up.
These include:
If they missed payments, made smaller monthly payments or took a payment holiday - the balance of their mortgage will still accrue interest.
If they chose to add fees to their mortgage - instead of paying them upfront.
Why has my client's new monthly payment gone up?
There are a few reasons why your client's monthly mortgage payment could have gone up.
These include:
If they have missed payments during the last year.
When they miss one or more monthly payments, they might be charged additional interest.
If they are on Offset Option 1 - and there was a reduction in their offset savings balance since the last time their monthly payment was calculated.
If fees have been added to their mortgage account - and they have not paid them.
If their regular monthly payment date is after the end date of their mortgage.
When this happens, we aren’t able to take the last payment, so we might need to spread the cost of that payment across other monthly payments.
We recalculate your client's monthly mortgage payment at the end of the year. But they can contact us at any time to ask us to recalculate it.
Can my client change the day of the month that they pay their mortgage?
It is possible to change the day of the month that your client makes their mortgage payment. But changing their payment day may affect the amount of interest they have to pay. Please tell them to contact us on 0345 1200 872 to find out more and to make the change.
What should my client do if they can’t afford to make their monthly payment?
What should my client do if their interest only mortgage is ending, but they can't pay the outstanding balance?
What options does my client have for repaying their interest only mortgage?
What are my client's options if they have a standard variable rate (SVR) mortgage?
When does my client need to pay Early Repayment Charges?
How does my client get an interest tax certificate?
To ask for one, they need to call us on:: 0345 1200 872.
How can my client check their latest mortgage statements and transactions?
They can download/print their transactions from the website, or we can send them a printout for a £9 charge.
Your client can also request a copy of their annual statement. We charge £11 for this.
To ask for a statement or printout, they need to call us on: 0345 1200 872.
How can my client keep track of their mortgage?
Your client can check their account at www.accordmortgages.com/existing-customers/my-online-account
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